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HappySeeds Refund Policy

1. Overview

All HappySeeds subscription fees and Credits purchases are generally non-refundable. Once a subscription period has begun or Credits have been issued, no refunds will be provided except in the limited circumstances described below.

2. Refund Eligibility

Refunds may be granted in the following cases:

  • Applicable Law. Where a refund is required by applicable consumer protection law in your jurisdiction (see Region-Specific Rights below).
  • Service Failure. Where we have materially failed to deliver the core functionality of the Platform as described, and we are unable to remedy the failure within a reasonable time.

3. How to Request a Refund

To request a refund, please email [email protected] within 14 days of your charge.

To help us verify your order quickly, please follow the template below. Your email subject must contain the word "Refund".

3.1 Email Template

Subject:

Refund Request - [your registered email]

Body:

Hello,

I would like to request a refund. Here are my order details:

  • Registered email:
  • Purchase date: YYYY-MM-DD
  • Amount paid (with currency): $XX.XX USD
  • Stripe receipt number / invoice number:
  • Last 4 digits of card: XXXX (optional)

Reason for refund: (please briefly explain)

Attachment: Screenshot of your Stripe receipt or invoice

Thank you!

Tip: The Stripe receipt number can be found at the top of the receipt email Stripe sent you automatically after payment. If you cannot find it, simply attach a screenshot of the receipt email.

3.2 Required Information

Please include all of the following in your email. Missing items may delay processing:

  1. Registered email address (must match the one used at checkout)
  2. Purchase date
  3. Amount paid and currency
  4. Stripe receipt number / invoice number
  5. Reason for refund
  6. Attachment: screenshot of your Stripe receipt or invoice

3.3 Processing Time

  • We aim to respond to all refund requests within 5 business days.
  • Approved refunds are issued through Stripe and returned to your original payment method.
  • Per Stripe's payment policy, refunds typically take 5-10 business days to appear on your statement.

4. Non-Refundable Items

The following are not eligible for refunds:

  • Subscription fees for periods already started
  • Credits that have been issued or consumed
  • Purchases made with promotional offers, gift codes, or special discounts (unless required by law)
  • Accounts terminated for violation of our Terms of Service

5. Region-Specific Consumer Rights

United Kingdom

UK consumers have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You have a 14-day right of withdrawal from the date of purchase for digital services, unless you have already started using the service and have expressly waived your right of withdrawal.

By accessing and using the Platform after purchase, you acknowledge that you have requested immediate performance and that your right of withdrawal may be forfeited upon use.

European Union

EU consumers have a 14-day statutory cooling-off period under Directive 2011/83/EU. The same conditions regarding waiver of withdrawal rights upon use of digital content apply. Additional mandatory consumer protection rights under local EU member state laws are not affected.

Canada

Canadian consumers retain applicable rights under provincial consumer protection legislation, including the Consumer Protection Act (Ontario) and equivalent provincial statutes. Fees for services already rendered may not be refundable.

United States

No general statutory right of withdrawal applies to SaaS services under US federal law. However, this does not limit any rights you may have under state consumer protection laws.

6. Statutory Rights

Nothing in this Refund Policy is intended to limit or exclude any statutory rights you may have under applicable consumer protection laws. Where local law provides you with greater refund rights than those described here, those rights shall prevail.

7. Related Documents

  • Terms of Service — Full terms including Sections 4.4-4.6 on refunds
  • Privacy Policy — How we handle your data
  • FAQ — Common questions about refunds and cancellation

8. Contact Us

For refund requests or questions about this policy, please contact:

Email: [email protected]

Website: HappySeeds.ai

BETTERYEAH (HONG KONG) INTELLIGENT TECHNOLOGY CO., LIMITED

Office: RM 316, 3/F 143 WAI YIP ST.,KWUN TONG,HONG KONG