HappySeeds

Cancel a Subscription or Pending Order

Billing is where you stop future renewals, cancel pending orders, and understand what cancellation does and does not change.

Before you cancel

Subscriptions renew automatically at the end of each billing period until cancelled. To avoid an unwanted renewal, cancel before the current billing cycle ends.

After cancellation:

  • your subscription stays active until the end of the current billing period
  • future renewals stop
  • already charged amounts are not automatically refunded
  • generated projects remain accessible for download for 30 days after cancellation

Cancel from account settings

If you wish to cancel your active subscription, please follow these steps:

  1. Open HappySeeds.
  2. Click your account avatar or account menu.
  3. Click Billing or the subscription management area.
  4. Find your active subscription.
  5. Click the cancellation option.
  6. Confirm the cancellation in the pop-up window.

If you do not see a cancellation control, contact [email protected] from the email address connected to your account.

Cancel a pending order

A pending order is different from an active subscription. It usually means checkout was started but not completed.

If you wish to cancel a pending order, please follow these steps:

  1. Open HappySeeds.
  2. Click your account avatar or account menu.
  3. Click Billing.
  4. Find the order marked pending.
  5. Click Cancel.
  6. Review the confirmation pop-up.
  7. Click Cancel Order to confirm.

After cancellation, you can choose a different plan or credit tier.

Resume payment instead

If you still want the same plan, do not cancel the pending order.

To continue payment, please follow these steps:

  1. Open HappySeeds.
  2. Click your account avatar or account menu.
  3. Click Billing.
  4. Find the order marked pending.
  5. Click Pay Now.
  6. Complete checkout in the payment window.

Use Pay Now when the checkout page closed, the payment session was interrupted, or you need to finish the same order.

Cancellation vs refund

Canceling stops future billing. It does not automatically reverse a completed charge.

Refund requests are reviewed separately and must meet the refund policy. Subscription fees and credit purchases are generally non-refundable once the subscription period has started or credits have been issued, except where required by law or where HappySeeds materially failed to deliver core platform functionality.

For refund questions, contact [email protected] and include:

  • account email
  • order number if available
  • payment date
  • reason for the request